North Cascades Bank – November 18, 2020
In light of the new state-wide COVID-19 restrictions, all North Cascades Bank branches will continue to remain open; however, we encourage the following safe and sound practices:
- Keep visits to 15 minutes or less.
- Call to schedule an appointment for longer in-person transactions, such as loan or account-related inquiries.
- Continue to use our convenient online and mobile banking tools.
- Per Washington State mandate, a face covering or mask over the nose and mouth must be worn by customers and employees while inside a branch.
Our branch and drive-thru locations will remain open regular business hours, Monday through Friday.
We have taken extra precautions to maintain a safe and healthy experience based on CDC, state, and local guidance. When visiting, we ask that you help us by adhering to all posted Bank policies.
- We will follow the guidance for retail establishments and will limit capacity to 25% of normal occupancy limits.
- Signage and floor graphics are in place to help customers maintain a 6-foot social distance.
- We have installed plexiglass guards on the teller lines and desks to protect tellers and customers.
- High use areas are regularly cleaned and sanitized.
- Please be prepared to identify yourself while in a branch with a valid ID.
If you need any assistance conducting transactions, managing accounts, or signing up for online/mobile banking, our representatives are available at our Customer Service support line at (800) 603-9342 | Monday - Friday: 8:00 am - 6:00 pm.
Our highest priority is the health of our customers and employees. Our goal is to provide exceptional service throughout this time, and we appreciate your understanding and patience as we work together to keep our customers, employees, and community members safe.
North Cascades Bank – September 21, 2020
As of today, all North Cascades Bank lobbies are open for regular business hours. Strict social distancing guidelines are in place and facial coverings are required. To continue to keep everyone safe, all customer/employee interactions in the branch including new accounts and loan inquiries are limited to 10 minutes and must be scheduled in advance. Our staff will work with you over the phone to prepare your new account or loan before having you come to the branch for signings. Please call us to make an appointment at 1-800-603-9342.
Due to a consistent high volume of customer transactions at the Brewster branch, additional procedures are in place to limit transaction time and efficiently serve as many customers as possible. Drive-thru transactions are limited to deposits only with no cash back. An additional option is to deposit your check or cash in the Deposit Drop box (located next to the ATM) which is processed throughout the day with withdrawals up to $2,000 available at the ATM (per funds available in your account).
North Cascades Bank – September 2, 2020
North Cascades Bank – August 13, 2020
Keeping our employees and customers safe is our top priority. COVID numbers are higher in the Brewster community than in the other markets we serve. That said, we are making several changes at our Brewster branch to provide faster, more efficient methods to serve our customers and keep everyone safe. For the next few weeks, our drive-thru window will be closed. Our lobby remains open by appointment. For deposits, please use our Deposit Drop box (located next to the ATM). We are processing these deposits throughout the business day. For cash withdrawals, us the ATM. We have temporarily increased ATM withdrawal limits up to $2,000, dependent on funds availability. If you need to see us in the lobby to open an account or for any need that cannot be done at the Deposit Drop or ATM, please call us at 689-0580 to make an appointment and we would be happy to assist you. We appreciate everyone’s patience as we navigate these challenging times.
North Cascades Bank – July 29, 2020
North Cascades Bank – July 10, 2020
Effective July 7th of this week, all customers are required to wear a mask to enter our lobbies. At this time we have opened the lobby at Grand Coulee, Omak, Okanogan and Twisp branches and our staff is available to meet with customers at all other branches by appointment. Please call us at 1-800-603-9342 to schedule an appointment. When you visit any of our branches, please bring a mask. If you forget your mask, we will be happy to provide you with one that you may keep. Our drive-drive lanes are open at all branches during regular business hours and customers can easily make a deposit using the branch night drop box.. You can also deposit checks using our mobile app. Find our app for iPhone or Android listed as “Glacier Family of Banks.”
North Cascades Bank - June 25, 2020
North Cascades Bank - June 12, 2020
The counties we serve have moved into various opening phases by Governor Inslee and we are beginning the process of opening our lobbies. Our Grand Coulee branch lobby is now open and our Twisp, Omak, and Okanogan lobbies will open on Monday, June 15th. Please expect to see some changes in our lobbies which will include limited occupancy with social distancing standards and longer transactions, such as new account opening, available by appointment only. We will phase-in the reopening of our remaining branches once we have gathered feedback from our first round of lobbies to open. Please click here for detailed information on the measures we have put in place to operate in a way that serves our customers and keeps everyone safe.
North Cascades Bank - May 5, 2020
We have not yet established a reopen date for our lobbies, but we are in the process of creating a plan to make certain that we are ready. The focus of our plan is to serve our customers in a way that keeps the safety of our employees and customers as the top priority. Our initial plan will serve a limited number of customers and transactions, and when the time is right, we will eventually return to full branch service. For more information click here.
North Cascades Bank – April 2, 2020
North Cascades Bank puts the health and safety of our customers, employees, and community above all else. We have made adjustments to our work spaces and internal processes to support social distancing in the workplace. Our staff are working in a clean and safe environment and we are committed to responding to customer needs. We are working hard to deliver new government loan assistant programs to many of our customers.
Our bank hours continue to remain the same, including our drive-thru window locations. For any customer needs that cannot be accommodated through the drive-thru or other banking channels such as online banking, 24/7 telephone banking, mobile banking and night drop please call us at 1-800-603-9342 to schedule an appointment.
North Cascades Bank – March 17, 2020
WE ARE OPEN DURING OUR NORMAL BUSINESS HOURS; In support of national social distancing efforts and to keep our employees, customers, and community safe, starting today at 3:00 we will be limiting our branch lobbies to appointment only. Our bank hours will remain the same, including our drive-thru window. For any customer needs that cannot be accommodated through the drive-thru or other banking channels such as Online Banking and the Mobile App, please contact us for an appointment. You can reach us at 1-800-603-9342 Monday-Friday, 8 am – 6 pm. Member FDIC, Equal Housing Lender
North Cascades Bank – March 16, 2020
North Cascades Bank puts the health and safety of our customers, employees, and community above all else. Our thoughts are with everyone affected by coronavirus (COVID-19) and we are committed to responding to customer needs. Understanding our branches are public spaces that can oftentimes be very busy, we would like to share the following information regarding how we plan to continue operating in the safest way possible while serving our customers and the community.
Safety is in the details
We have established a corporate task force that is monitoring and gathering information from the Centers for Disease Control and Prevention (CDC), as well as federal, state, and local health agencies. Employees receive regular updates including health guidelines and recommendations issued by these entities for ensuring a safe work and public environment.
We continue to focus on our daily cleaning routines within all branch facilities, using the recommended disinfectant products on all surfaces including high traffic areas. Hand sanitizers are readily available in all public areas and we include both hand sanitizer and anti-bacterial soap in all restrooms. Each restroom is also equipped with proper signage for hand washing/hygiene techniques.
We’re in this together
North Cascades Bank is committed to making sure our customers have access to their accounts. We encourage customers to take advantage of our online and mobile banking platforms for day to day banking transactions. These services allow customers to view transactions, check account balances, transfer money, deposit checks, and make payments.
We understand that this can be a stressful and anxious time and we’re here to help. If a customer has become financially impacted by coronavirus and needs support, please contact us so we can work on ways to assist. Please reach us directly by calling North Cascades Bank Monday through Friday from 8 am to 6 pm at 1-800-603-9342.
North Cascades Bank takes the health and safety of our customers seriously. We will continue to update our customers regarding coronavirus as long as this is a public health issue.