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COVID-19 Updates

North Cascades Bank - May 5, 2020 

We have not yet established a reopen date for our lobbies, but we are in the process of creating a plan to make certain that we are ready. The focus of our plan is to serve our customers in a way that keeps the safety of our employees and customers as the top priority. Our initial plan will serve a limited number of customers and transactions, and when the time is right, we will eventually return to full branch service. For more information click here.

North Cascades Bank – April 2, 2020

North Cascades Bank puts the health and safety of our customers, employees, and community above all else. We have made adjustments to our work spaces and internal processes to support social distancing in the workplace. Our staff are working in a clean and safe environment and we are committed to responding to customer needs. We are working hard to deliver new government loan assistant programs to many of our customers.

Our bank hours continue to remain the same, including our drive-thru window locations. For any customer needs that cannot be accommodated through the drive-thru or other banking channels such as online banking, 24/7 telephone banking, mobile banking and night drop please call us at 1-800-603-9342 to schedule an appointment.

North Cascades Bank – March 17, 2020

WE ARE OPEN DURING OUR NORMAL BUSINESS HOURS; In support of national social distancing efforts and to keep our employees, customers, and community safe, starting today at 3:00 we will be limiting our branch lobbies to appointment only.  Our bank hours will remain the same, including our drive-thru window.  For any customer needs that cannot be accommodated through the drive-thru or other banking channels such as Online Banking and the Mobile App, please contact us for an appointment.  You can reach us at 1-800-603-9342 Monday-Friday, 8 am – 6 pm.  Member FDIC, Equal Housing Lender

North Cascades Bank – March 16, 2020

North Cascades Bank puts the health and safety of our customers, employees, and community above all else. Our thoughts are with everyone affected by coronavirus (COVID-19) and we are committed to responding to customer needs. Understanding our branches are public spaces that can oftentimes be very busy, we would like to share the following information regarding how we plan to continue operating in the safest way possible while serving our customers and the community.

Safety is in the details

We have established a corporate task force that is monitoring and gathering information from the Centers for Disease Control and Prevention (CDC), as well as federal, state, and local health agencies.   Employees receive regular updates including health guidelines and recommendations issued by these entities for ensuring a safe work and public environment.  

We continue to focus on our daily cleaning routines within all branch facilities, using the recommended disinfectant products on all surfaces including high traffic areas. Hand sanitizers are readily available in all public areas and we include both hand sanitizer and anti-bacterial soap in all restrooms. Each restroom is also equipped with proper signage for hand washing/hygiene techniques.

We’re in this together

North Cascades Bank is committed to making sure our customers have access to their accounts. We encourage customers to take advantage of our online and mobile banking platforms for day to day banking transactions. These services allow customers to view transactions, check account balances, transfer money, deposit checks, and make payments.

We understand that this can be a stressful and anxious time and we’re here to help. If a customer has become financially impacted by coronavirus and needs support, please contact us so we can work on ways to assist. Please reach us directly by calling North Cascades Bank Monday through Friday from 8 am to 6 pm at 1-800-603-9342.

North Cascades Bank takes the health and safety of our customers seriously. We will continue to update our customers regarding coronavirus as long as this is a public health issue.